🌟 Embrace Nature's Warmth and Elegance with Ecovenik Natural Brown Birch Branches! 🌟

Are you on the hunt for a captivating addition to your upcoming event, gathering, or indoor space? Look no further! Introducing our stunning Ecovenik Natural Brown Birch Branches, designed to infuse your surroundings with the irresistible charm of nature.

❓ Discover the Perfect Decorative Solution: Are you yearning to enhance a dull tabletop or workspace with a touch of natural beauty? Or perhaps you're seeking a captivating centerpiece for your home, living room, office, or special occasions such as Christmas celebrations, weddings, and parties. Our natural brown birch branches are here to fulfill your decorative desires with elegance and grace!

🌳 Craftsmanship at Its Finest: Crafted from genuine birch wood, these 75 cm (29 inches) birch branches embody the authenticity and sustainability of nature's wonders. With their tall stature, they are perfect for tall vases, but they can be easily trimmed to accommodate shorter vases or used in creative projects like scrapbooking, photo albums, or journals. Let your creativity blossom!

✨ Endless Possibilities for Creativity: Our natural brown birch twigs serve as a versatile canvas for your imagination. Customize them with LED string lights, flowers, additional stems, or any other decorations that align with your desired aesthetic. Watch as they effortlessly elevate your space and evoke a warm, inviting ambiance.

🎁 Thoughtfully Packaged for Gifting: Each set of our Natural Brown Birch Branches arrives in an elegant gift box, making them a thoughtful present for birthdays, Christmas, housewarming parties, or any other special occasion. Share the beauty of nature and craftsmanship with your loved ones!

💯 Your Satisfaction is Our Priority: We have utmost confidence in the quality and craftsmanship of our product. However, if for any reason you're not completely satisfied, we offer a 100% satisfaction guarantee. Simply return the branches within 30 days of purchase for a full refund, no questions asked!

Don't hesitate to embrace the warmth and elegance of nature. Choose Ecovenik Natural Brown Birch Branches and transform any space into a haven of natural beauty today!

Shipping Policy

At LVM GLOBAL LLC, we understand the importance of quick and reliable shipping. Our goal is to ship your order as swiftly as possible, typically within 24 hours. Currently, we ship exclusively within the Continental United States, excluding Alaska, Hawaii, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

We offer Standard Shipping at 5 USD for all orders. Our typical domestic shipping timeframe within US locations is 5-7 business days.

Orders are shipped either on the same day or the next business day. Upon shipment, we will send you an email with your tracking number. Please ensure that you enter the correct shipping address at checkout, as we cannot alter the shipping address once the order is placed. If a shipment is returned due to an incorrect shipping address provided to us, or because the recipient did not collect the package, we will deduct the shipping cost from the purchase price before issuing a refund.

Regrettably, we do not currently offer shipping to Canada.

WHEN WILL I RECEIVE MY ORDER?

We aim to deliver your order as promptly as possible! Allow 1-2 business day(s) for order processing, after which we will dispatch your order. You should typically receive your order within 5-7 business day(s). Please be aware that these are estimates and delivery times may vary due to high order volumes or the distance of your shipping address from our nearest warehouse.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All our orders are dispatched with insured shipping and handling. If an order gets stuck at customs, is returned, or even lost during the delivery process, we sincerely apologize! Unfortunately, the postal service is beyond our control. However, in such cases, as our packages are insured, we will send you a new package with expedited shipping and full tracking, where possible. Please refer to our refund and return policy for further details.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Prices listed on our website are taxed in US dollars in the state of Florida, which means you may be liable to pay duties and taxes upon receipt of your order in other states. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For further details of charges, please contact your local customs office.

CAN I CANCEL MY ORDER?

You are eligible for a full refund, including Shipping & Handling, ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. After checkout, if you need to make a change or cancel your order, you have 30 minutes to do so.

Still have questions? Please send us an e-mail: support@ecovenik.com

Payment Policy

Dear valued customers,

At LVM GLOBAL LLC, we prioritize the security and confidentiality of your information. Our website is protected by an SSL certificate to ensure the safety of your card information.

We offer the following payment services for purchases on our website: Shopify Payments. This provides you with the flexibility to pay with any of your cards. If for any reason you encounter difficulties in processing your payment, please do not hesitate to contact us at:

support@ecovenik.com

Our Customer Support Service operates:

• Monday - Friday, 10am - 9pm
• Saturday, 11am - 9pm
• Sunday, 11am - 5pm

We endeavor to respond to all inquiries within 24 hours.

We accept the following payment methods:

Visa, Mastercard, AMEX, Diners Club, Discover, Apple Pay, GPay, Shop Pay, Meta Pay.

 

Returns & Refunds

At LVM GLOBAL LLC, we strive to ensure that our products meet your expectations. However, we understand that there might be instances where you wish to return a product and request a refund. In such cases, we offer a 30-day window after you receive your purchase to return the product(s) and apply for a refund.

We will handle returns, refunds, or exchanges according to the guidelines outlined below.

Disclaimer:

Customer Error: If a package is returned to LVM GLOBAL LLC due to address error (or any other error) made by the customer, the customer will bear any shipping fees incurred. A refund will be issued for the merchandise only.

Law Violations: If a package is returned to LVM GLOBAL LLC due to violation of a country's laws, the customer will be responsible for any fees (like quarantine, warehousing, or shipping) billed to us. A refund will be issued to the customer, minus any freight charges.

Customer Refusal: If a customer refuses a package due to additional fees (taxes or other reasons), LVM GLOBAL LLC will issue a refund for the merchandise only, minus the freight and taxes, upon receipt of the returned package and confirmation that all originally shipped items have been returned. The customer will bear any shipping fees incurred.

Customs Seizure: If a package is halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when LVM GLOBAL LLC receives the returned package intact, a refund will be issued to the customer, minus the freight and taxes.

Lost Packages: Lost packages must be reported to LVM GLOBAL LLC within 30 days from the date of shipment confirmation. LVM GLOBAL LLC cannot be held liable for refunds or replacements beyond this period.

Destroyed or Unreturned Packages: If a package has been destroyed by customs or the carrier, or has not been returned to LVM GLOBAL LLC, we cannot issue a refund for the order.

Any duties or taxes that may apply are the customer's responsibility.

Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and Shipping & Handling if confirmed defective, damaged or wrong item is shipped. Please contact us within 30 days of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation.

Return process:

Step 1: Within 30 days after receiving your order, email our customer service at support@ecovenik.com to explain the reason for the return/exchange and to request a Return Authorization (RA) number.

Step 2: Prepare the returned items in secure packaging, including the original order invoice with the returns section completed.

Step 3: To return a product, send it by mail to our warehouse:

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LVM GLOBAL LLC

1590 Dan Kipper,

Drive Riverside,

CA,

92507

United States

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When shipping the returned products, please use an insured or traceable method of shipment. When you ship the items, please email the tracking number to us. Your refund will be processed upon receipt and inspection of your returned items. Please allow 2-3 days to process your return.

Refunds (if applicable): After receiving and verifying your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Method: After your return is inspected and approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. This includes credit or debit cards, PayPal, or other forms of payment initially used at the time of purchase. The time it takes for the refund to be reflected on your account depends on your card issuer's policies. You will receive an email confirmation once we issue your refund. If you have any questions or concerns about the refund process, please don't hesitate to contact us at support@ecovenik.com.

Late or missing refunds (if applicable): 

If you have not received a refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at:

support@ecovenik.com

Sale of Goods (if applicable): Only regular priced items may be refunded, unfortunately, items purchased at a discounted price cannot be returned.

Exchange (if applicable): We only replace products if they are defective or damaged. If you need to exchange it for the same product, send us an email at:

support@ecovenik.com

and send your product to our warehouse:

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LVM GLOBAL LLC

1590 Dan Kipper,

Drive Riverside,

CA,

92507

United States

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Please do not send your order to our warehouse without prior notice and without a Return Authorization (RA) number. Your package may not be accepted, and this may complicate the refund process.

Gifts: If the item was marked as a gift upon purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping: You will be responsible for paying your own shipping costs for returning your item. However, if you receive a damaged or a wrong product, we cover the return shipping fees.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.