Shipping policy

Shipping Policy

At LVM GLOBAL LLC, we understand the importance of quick and reliable shipping. Our goal is to ship your order as swiftly as possible, typically within 24 hours. Currently, we ship exclusively within the Continental United States, excluding Alaska, Hawaii, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

We offer Standard Shipping at 5 USD for all orders. Our typical domestic shipping timeframe within US locations is 5-7 business days.

Orders are shipped either on the same day or the next business day. Upon shipment, we will send you an email with your tracking number. Please ensure that you enter the correct shipping address at checkout, as we cannot alter the shipping address once the order is placed. If a shipment is returned due to an incorrect shipping address provided to us, or because the recipient did not collect the package, we will deduct the shipping cost from the purchase price before issuing a refund.

Regrettably, we do not currently offer shipping to Canada.

WHEN WILL I RECEIVE MY ORDER?

We aim to deliver your order as promptly as possible! Allow 1-2 business day(s) for order processing, after which we will dispatch your order. You should typically receive your order within 5-7 business day(s). Please be aware that these are estimates and delivery times may vary due to high order volumes or the distance of your shipping address from our nearest warehouse.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All our orders are dispatched with insured shipping and handling. If an order gets stuck at customs, is returned, or even lost during the delivery process, we sincerely apologize! Unfortunately, the postal service is beyond our control. However, in such cases, as our packages are insured, we will send you a new package with expedited shipping and full tracking, where possible. Please refer to our refund and return policy for further details.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Prices listed on our website are taxed in US dollars in the state of Florida, which means you may be liable to pay duties and taxes upon receipt of your order in other states. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For further details of charges, please contact your local customs office.

CAN I CANCEL MY ORDER?

You are eligible for a full refund, including Shipping & Handling, ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. After checkout, if you need to make a change or cancel your order, you have 30 minutes to do so.

Still have questions? Please send us an e-mail: support@ecovenik.com