Return Policy
Returns & Refunds
At LVM GLOBAL LLC, we strive to ensure that our products meet your expectations. However, we understand that there might be instances where you wish to return a product and request a refund. In such cases, we offer a 30-day window after you receive your purchase to return the product(s) and apply for a refund.
We will handle returns, refunds, or exchanges according to the guidelines outlined below.
Disclaimer:
Customer Error: If a package is returned to LVM GLOBAL LLC due to address error (or any other error) made by the customer, the customer will bear any shipping fees incurred. A refund will be issued for the merchandise only.
Law Violations: If a package is returned to LVM GLOBAL LLC due to violation of a country's laws, the customer will be responsible for any fees (like quarantine, warehousing, or shipping) billed to us. A refund will be issued to the customer, minus any freight charges.
Customer Refusal: If a customer refuses a package due to additional fees (taxes or other reasons), LVM GLOBAL LLC will issue a refund for the merchandise only, minus the freight and taxes, upon receipt of the returned package and confirmation that all originally shipped items have been returned. The customer will bear any shipping fees incurred.
Customs Seizure: If a package is halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when LVM GLOBAL LLC receives the returned package intact, a refund will be issued to the customer, minus the freight and taxes.
Lost Packages: Lost packages must be reported to LVM GLOBAL LLC within 30 days from the date of shipment confirmation. LVM GLOBAL LLC cannot be held liable for refunds or replacements beyond this period.
Destroyed or Unreturned Packages: If a package has been destroyed by customs or the carrier, or has not been returned to LVM GLOBAL LLC, we cannot issue a refund for the order.
Any duties or taxes that may apply are the customer's responsibility.
Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and Shipping & Handling if confirmed defective, damaged or wrong item is shipped. Please contact us within 30 days of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation.
Return process:
Step 1: Within 30 days after receiving your order, email our customer service at support@ecovenik.com to explain the reason for the return/exchange and to request a Return Authorization (RA) number.
Step 2: Prepare the returned items in secure packaging, including the original order invoice with the returns section completed.
Step 3: To return a product, send it by mail to our warehouse:
LVM GLOBAL LLC
1590 Dan Kipper,
Drive Riverside,
CA,
92507
United States
When shipping the returned products, please use an insured or traceable method of shipment. When you ship the items, please email the tracking number to us. Your refund will be processed upon receipt and inspection of your returned items. Please allow 2-3 days to process your return.
Refunds (if applicable): After receiving and verifying your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Method: After your return is inspected and approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. This includes credit or debit cards, PayPal, or other forms of payment initially used at the time of purchase. The time it takes for the refund to be reflected on your account depends on your card issuer's policies. You will receive an email confirmation once we issue your refund. If you have any questions or concerns about the refund process, please don't hesitate to contact us at support@ecovenik.com.
Late or missing refunds (if applicable):
If you have not received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at:
Sale of Goods (if applicable): Only regular priced items may be refunded, unfortunately, items purchased at a discounted price cannot be returned.
Exchange (if applicable): We only replace products if they are defective or damaged. If you need to exchange it for the same product, send us an email at:
and send your product to our warehouse:
LVM GLOBAL LLC
1590 Dan Kipper,
Drive Riverside,
CA,
92507
United States
Please do not send your order to our warehouse without prior notice and without a Return Authorization (RA) number. Your package may not be accepted, and this may complicate the refund process.
Gifts: If the item was marked as a gift upon purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping: You will be responsible for paying your own shipping costs for returning your item. However, if you receive a damaged or a wrong product, we cover the return shipping fees.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.