Policy for Missing Items

At LVM GLOBAL LLC, we strive to provide accurate and complete orders to our customers. However, if you receive a package with missing items, please follow the steps below to initiate a search process:

  1. Contact our Customer Support: Please reach out to our customer support team as soon as possible to report the missing items. You can contact us via email at support@ecovenik.com or by using the contact form on our website. Provide the necessary details such as your order number, the date of purchase, and a description of the missing items.

  2. Provide Supporting Information: To assist us in the search process, please provide any relevant information or documentation you may have, such as photos of the received package, the packing slip, or any other evidence that can help us identify the missing items.

  3. Investigation and Resolution: Once we receive your report, we will initiate an investigation to locate the missing items. This may involve contacting our fulfillment team, reviewing shipping records, or working with our delivery partners. We will make every effort to resolve the issue promptly and provide you with an update on the progress of the investigation.

  4. Refunds or Reshipment: If we determine that the items are indeed missing, we will offer you the option of either a refund for the missing items or reshipping them to you at no additional cost. The resolution will be determined on a case-by-case basis, depending on product availability and your preference.

Please note the following:

  • It is essential to report any missing items within 2 days of receiving the package.
  • We may request additional information or documentation during the investigation process.
  • In some cases, we may require a reasonable waiting period before initiating the search process, especially during peak seasons or if there are delays in shipping.
  • If we find that the missing items were a result of a fulfillment error or shipping issue on our part, we will take full responsibility for the resolution.

We value your satisfaction and strive to provide the best possible shopping experience. If you have any further questions or concerns regarding missing items, please don't hesitate to contact our customer support team support@ecovenik.com.